Job Description
Join Houston's fastest-growing customer service team! LocalHire Houston is immediately hiring enthusiastic professionals for our downtown location. Walk-in interviews are happening NOW – no appointment needed! We offer competitive pay, comprehensive benefits, and rapid advancement opportunities. Perfect for career changers and experienced professionals alike.
Our team culture values collaboration, innovation, and work-life balance. Enjoy free parking, flexible scheduling, and industry-leading training programs. Be part of Houston's economic revitalization!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with 95%+ satisfaction rate
- Process transactions and maintain accurate CRM records
- Collaborate with cross-functional teams to improve service delivery
- Meet/exceed KPIs for resolution time and first-contact resolution
- Contribute to process improvement initiatives
- Train new hires on company protocols and best practices
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service or call center experience
- Proficient in CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to thrive in fast-paced environment
- Basic knowledge of Microsoft Office Suite
- Positive attitude and problem-solving mindset
- Must be available for evening/weekend shifts