Job Description
Looking for jobs near me hiring now in Fresno, CA? Join Fresno Community Health Center and be the voice of compassion for our patients. We are currently seeking a dynamic Customer Service Representative to join our supportive team.
In this pivotal role, you will be the first point of contact for our patients, ensuring they receive the highest quality of service from the moment they walk through our doors. If you are a proactive problem solver with a passion for helping others, we want to meet you.
Why Join Us?
- Competitive hourly pay and comprehensive benefits package.
- Opportunities for professional growth and advancement.
- A welcoming and inclusive work environment.
- Make a tangible difference in the Fresno community every day.
Responsibilities
- Receive and screen incoming calls and inquiries with a friendly and professional demeanor.
- Schedule patient appointments and manage the front desk reception area efficiently.
- Assist patients with registration, insurance verification, and check-in processes.
- Resolve patient complaints and issues promptly to ensure high satisfaction scores.
- Maintain accurate and up-to-date patient records in our Electronic Health Record (EHR) systems.
- Collaborate with clinical staff to ensure seamless patient flow.
- Process payments and handle financial transactions accurately.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Minimum of 1-2 years of experience in customer service, healthcare administration, or a related field.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and experience with EMR/EHR systems (e.g., Epic, AthenaHealth) is a plus.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced environment while maintaining a calm and professional demeanor.
- Must be able to pass a background check and drug screening.