Job Description
Join our dynamic team in Albuquerque and make an immediate impact! Albuquerque Solutions Inc. is seeking a dedicated Customer Service Representative to deliver exceptional support to our growing client base. This is a hiring now opportunity with start immediately availability for qualified candidates. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment where your skills thrive.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to enhance service quality
- Meet/exceed performance metrics for response time and resolution
- Identify upsell opportunities and promote company services
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficient in CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Spanish fluency is highly desirable
- Positive attitude with strong problem-solving abilities