Job Description
Are you a natural problem solver with a passion for helping people? Fresno Community Support Services is currently seeking motivated, entry-level Customer Service Representatives to join our growing team. We pride ourselves on delivering top-tier support to our local community and offer a dynamic work environment where your contributions matter.
In this role, you will be the first point of contact for our valued clients, ensuring their needs are met with efficiency and empathy. Whether it's answering inquiries via phone or email, we are looking for individuals who are eager to learn and grow with us.
Why Join Us?
- Competitive hourly pay starting at $18.00.
- Health, dental, and vision insurance available.
- Flexible scheduling to accommodate work-life balance.
- Comprehensive training program for career advancement.
Responsibilities
- Manage inbound and outbound customer communications with a focus on high-quality service.
- Resolve customer complaints and issues in a professional and timely manner.
- Process orders, returns, and account information accurately.
- Build rapport with clients to ensure high satisfaction and retention rates.
- Document customer interactions and feedback within the CRM system.
- Collaborate with the support team to improve service protocols and procedures.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus, but not required for entry-level candidates.
- Excellent verbal and written communication skills.
- Strong computer proficiency with Microsoft Office Suite.
- Ability to multitask in a fast-paced environment.
- Reliable transportation and a valid driver's license.