Job Description
Join our dynamic team at CityCare Solutions as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our growing client base. Walk-in interviews are welcome Monday-Friday, 9 AM - 4 PM at our Jacksonville headquarters. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your growth is prioritized.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and account issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience
- Proficient in CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work occasional evenings/weekends