Job Description
Join UrbanTech Solutions immediately as a Customer Service Representative and become the voice of our innovative tech brand! We're seeking passionate individuals to deliver exceptional support experiences while working in our vibrant downtown Chicago office. Enjoy competitive pay, comprehensive benefits, and a culture that values growth and teamwork. Start your career journey today with a company that invests in its people.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues for smart home devices and software platforms
- Document interactions in CRM systems with 98% accuracy
- Collaborate with technical teams to escalate complex issues
- Maintain 95% customer satisfaction score through empathetic communication
- Contribute to process improvement initiatives monthly
Qualifications
- 1+ years customer service experience in tech industry
- Proficient in Zendesk and Salesforce platforms
- Exceptional written and verbal communication skills
- Ability to work flexible shifts (including weekends)
- High school diploma or equivalent required
- CompTIA A+ certification preferred