Job Description
Join our dynamic team at CityScape Solutions! We're immediately hiring Customer Service Representatives for our Boston headquarters. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment. Walk-in interviews are held daily at our downtown location—no appointment needed! Perfect for career changers and experienced professionals alike.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with sales and support teams
- Meet daily performance metrics
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office Suite
- Ability to work flexible shifts
- Positive attitude and team player mentality
- Basic knowledge of CRM platforms