Job Description
Join our dynamic team in Oklahoma City and start your career immediately! Innovate Solutions Inc. is seeking a passionate Customer Service Representative to deliver exceptional support to our growing client base. Enjoy a competitive salary, comprehensive benefits package, and a collaborative work environment. Immediate openings available – apply today to begin your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate records in CRM systems
- Collaborate with cross-functional teams to address complex concerns
- Meet/exceed performance metrics for response times and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience
- Exceptional communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to thrive in a fast-paced, deadline-driven environment
- Strong attention to detail and multitasking capabilities
- Must pass background check and drug screening