Job Description
Join our award-winning team as a Customer Service Representative in the vibrant heart of Los Angeles! We're seeking dynamic individuals to deliver exceptional client experiences while advancing their careers in a supportive, growth-oriented environment. Walk-in interviews available every Tuesday & Thursday from 9 AM to 3 PM. No appointment needed – just bring your enthusiasm and resume!
Enjoy competitive compensation, comprehensive benefits including medical/dental/vision, 401(k) matching, and generous paid time off. Our downtown LA office offers modern amenities, flexible scheduling options, and clear pathways to advancement into team leadership roles.
Responsibilities
- Handle 50+ daily customer interactions via phone, email, and chat with 95%+ satisfaction rate
- Resolve complex billing and technical issues using CRM tools and escalation protocols
- Collaborate with sales and technical teams to deliver seamless cross-functional solutions
- Maintain accurate customer records while meeting daily productivity metrics
- Proactively identify upsell opportunities to drive revenue growth
- Participate in weekly training sessions to refine product knowledge and soft skills
Qualifications
- Minimum 2 years customer service experience in high-volume environments
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional communication skills with fluency in English and Spanish preferred
- Proven ability to resolve conflicts and de-escalate challenging situations
- Associate degree or equivalent professional certification required
- Availability for flexible shifts including weekends and holidays
- Valid California driver's license for occasional client site visits