Job Description
Join our dynamic healthcare team as a full-time Customer Service Representative in Jacksonville, FL! We're seeking compassionate professionals to deliver exceptional patient experiences while supporting our growing community health initiatives. This role offers competitive benefits, career growth opportunities, and a supportive work environment. Walk-in interviews are held daily – no appointment needed!
Responsibilities
- Manage patient inquiries via phone, email, and in-person with empathy and professionalism
- Schedule appointments and maintain accurate electronic health records
- Resolve billing and insurance concerns efficiently
- Coordinate with clinical teams to ensure seamless patient care
- Train new staff on patient service protocols
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or healthcare experience
- Proficiency with EHR systems (Epic experience a plus)
- Strong multitasking and problem-solving abilities
- Florida driver's license for occasional off-site duties
- HIPAA and patient confidentiality compliance knowledge