Job Description
Join the Team at Horizon Support Group!
We are currently seeking enthusiastic and dedicated individuals to join our growing team as Customer Service Representatives. This is a fantastic opportunity for those looking for no experience jobs in Chicago, IL with the potential for rapid career advancement. We value attitude over experience and provide comprehensive training to set you up for success.
As a local hire, you will be at the heart of our operations, ensuring our clients receive the top-tier service they deserve. If you are a reliable team player looking for a stable job near you, we want to hear from you.
Responsibilities
- Handle Inquiries: Manage high-volume customer calls and emails, providing accurate information and solutions to client inquiries.
- Problem Resolution: Listen to customer concerns and resolve issues efficiently while maintaining a positive and professional demeanor.
- Data Entry: Maintain accurate and up-to-date customer records within our CRM systems.
- Process Management: Assist in processing orders, returns, and exchanges with precision and speed.
- Team Collaboration: Work closely with other departments to ensure a seamless customer experience.
- Feedback Loop: Relay customer feedback and suggestions to management to help improve our products and services.
Qualifications
- Education: High school diploma or GED equivalent is required.
- Communication: Excellent verbal and written communication skills with a friendly phone voice.
- Attitude: A positive, outgoing, and professional attitude is essential; prior experience is a plus but not mandatory.
- Reliability: Ability to work full-time shifts, including weekends and holidays as required.
- Computer Skills: Basic proficiency with computers and Microsoft Office Suite.
- Adaptability: Willingness to learn new processes and adapt to a fast-paced environment.