Job Description
Are you looking for an exciting entry-level opportunity in the heart of San Diego? TechSolutions Inc. is currently seeking dedicated and enthusiastic individuals to join our customer service team. We pride ourselves on providing top-tier support to our clients and offer a dynamic work environment where your growth is our priority.
As a Customer Service Representative, you will be the face of our company. We are looking for team players who are eager to learn, adapt quickly, and deliver exceptional service. This role is perfect for recent graduates or anyone looking to start a career in a fast-paced tech environment.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and issues with patience and empathy.
- Process orders, returns, and exchanges accurately using our CRM software.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with the sales and technical support teams to ensure customer satisfaction.
- Identify opportunities to upsell products and services.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Positive attitude and a willingness to learn new software.