Job Description
Are you looking for an entry-level career in Columbus, Ohio? Heartland Support Services is hiring passionate individuals to join our growing team. We pride ourselves on providing exceptional support to our clients and are seeking dedicated team members who want to make a real difference in their community.
In this role, you will be the first point of contact for our valued customers, handling inquiries with empathy and professionalism. We offer comprehensive training, a supportive work environment, and clear pathways for career advancement. If you are ready to launch your professional journey, we want to hear from you!
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Comprehensive on-the-job training
- Health, dental, and vision insurance
- Paid time off and holiday benefits
- Opportunities for internal promotion
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Accurately document all customer interactions and transactions in our CRM system.
- Collaborate with the sales and support teams to ensure consistent service delivery.
- Identify opportunities to upsell products or services to existing clients.
- Maintain a clean and organized workspace and adhere to company policies.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with basic computer applications and typing speed of 35+ WPM.
- A positive attitude and willingness to learn new processes.
- Ability to work flexible hours, including evenings and weekends.