Job Description
Join our dynamic team at MetroServe Solutions, where we're revolutionizing customer experiences across North Texas! We're seeking passionate individuals to serve as the first point of contact for our valued clients. Walk-in interviews are held daily at our Fort Worth headquarters – no appointment needed! Enjoy competitive pay, comprehensive benefits, and a vibrant work culture that values growth and innovation. Perfect for local job seekers ready to make an immediate impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Document interactions using CRM systems with 99% accuracy
- Collaborate with cross-functional teams to enhance service quality
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in ongoing product training and process improvements
- Contribute to team success through knowledge sharing
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Ability to thrive in fast-paced, team-oriented settings
- Basic MS Office proficiency (Word, Excel, Outlook)
- Local Fort Worth residency preferred