Job Description
Are you a people person looking to launch a rewarding career? Apex Support Solutions is hiring Customer Service Representatives immediately! We are looking for motivated individuals who want to grow with us. No prior experience is necessary—we provide comprehensive paid training to set you up for success. Join a dynamic team in Charlotte, NC, and enjoy a competitive salary, flexible scheduling, and excellent benefits.
We are looking for a candidate who is organized, empathetic, and eager to learn. If you are ready to take the next step in your professional journey, apply today!
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer complaints and issues with empathy, accuracy, and efficiency.
- Accurately enter and update customer information into our CRM database.
- Assist customers with product information, order status verification, and billing inquiries.
- Collaborate with team leads to identify trends and improve service quality.
- Adhere to all company policies, scripts, and compliance standards.
- Document all interactions and ensure 100% call resolution where possible.
Qualifications
- High school diploma or GED equivalent is required.
- Basic computer proficiency (MS Office, email, and web browsers).
- Strong verbal and written communication skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Reliable internet connection and a quiet workspace (if remote).
- A positive attitude and a genuine desire to help others succeed.
- Must be available to work a flexible schedule, including evenings and weekends.