Job Description
Are you looking for a rewarding career with immediate opportunities?
Apex Support Solutions is currently hiring Customer Service Representatives in Baltimore, MD. We are seeking motivated individuals who are ready to start immediately and build a long-term career with no prior experience necessary.
We believe in investing in our team members. Join us and receive professional training, competitive pay, and a supportive culture that values your growth.
Key Highlights:
- Start Today: We are looking for candidates ready to begin work within 24-48 hours.
- No Experience Needed: Comprehensive on-the-job training provided.
- Great Pay: Earn $18.00 - $22.00 per hour with performance bonuses.
- Benefits: Medical, dental, and vision insurance after 90 days.
Our Mission: We are dedicated to providing exceptional service to our clients while fostering a positive work environment for our employees.
Responsibilities
- Answer and direct incoming calls to the appropriate department with a friendly and professional demeanor.
- Assist customers with product inquiries, order status, and account information.
- Resolve customer complaints and issues efficiently while maintaining high satisfaction scores.
- Process customer transactions accurately using our CRM software.
- Maintain accurate and up-to-date customer records in the database.
- Collaborate with the team to meet daily and monthly performance targets.
Qualifications
- High school diploma or GED (equivalent experience considered).
- Strong verbal communication and active listening skills.
- Basic computer literacy and typing speed of 40+ wpm.
- Ability to work in a fast-paced environment and handle high call volumes.
- Reliable internet connection and a quiet workspace (if applicable).
- Positive attitude and willingness to learn.