Job Description
Are you ready to launch your career in a thriving industry? Metro Customer Care is seeking driven individuals to join our team in Detroit, MI. We offer a no experience required entry-level position with full paid training and clear pathways for advancement. If you are a quick learner with great communication skills, we want to hear from you.
Join a company that values your potential and invests in your future. Apply today to become part of a supportive team that is redefining customer excellence.
Responsibilities
- Answer inbound and outbound customer inquiries via phone, email, and chat with a friendly, professional demeanor.
- Resolve customer issues and complaints efficiently while maintaining high satisfaction scores.
- Process orders, returns, and exchanges accurately and promptly.
- Maintain a positive brand image by adhering to company communication standards.
- Document customer interactions and feedback in our CRM system.
- Collaborate with team members to meet daily and weekly performance targets.
Qualifications
- High school diploma or GED equivalent is preferred.
- No prior experience required; comprehensive training will be provided.
- Strong verbal communication skills with an approachable tone.
- Ability to work in a fast-paced, high-volume environment.
- Basic computer proficiency and typing skills.
- Reliable internet connection and a quiet workspace.