Job Description
Join our award-winning team in Colorado Springs! We're hiring passionate Customer Service Representatives to deliver exceptional experiences immediately. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. No experience? No problem—we provide full training! Apply now and start your career journey today.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues using CRM systems and knowledge bases
- Collaborate with cross-functional teams to resolve complex cases
- Document interactions and maintain accurate customer records
- Meet performance metrics including response time and resolution rate
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service or tech support experience
- Proficient in Microsoft Office and CRM software
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Positive attitude with customer-first mindset
- Background check and drug screen required