Job Description
Join our dynamic team at MetroCare Solutions and kickstart your career in customer service! We're hiring enthusiastic professionals in Los Angeles for immediate full-time positions with competitive benefits and growth opportunities. Perfect for career changers and experienced professionals alike.
Why Work With Us?
• Competitive salary + health benefits
• On-the-job training programs
• Career advancement pathways
• Supportive team environment
Walk-in interviews are held daily at our Los Angeles office. No appointment needed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with accuracy
- Collaborate with team members to improve service quality
- Meet daily performance metrics and KPIs
- Participate in continuous training programs
- Identify upsell opportunities for existing clients
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficient with Microsoft Office Suite
- Ability to work flexible shifts including weekends
- Problem-solving mindset with attention to detail
- Positive attitude and teamwork orientation
- Background check required upon hiring