Job Description
Join Urban Retail Solutions, Kansas City's premier customer experience innovator! We're seeking passionate Customer Service Representatives to deliver exceptional service at our downtown flagship location. No appointments needed – walk in Monday-Friday 9AM-4PM and interview on the spot! Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic retail environment.
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with exceptional professionalism
- Process transactions accurately using our retail management system
- Collaborate with cross-functional teams to resolve complex customer issues
- Maintain detailed customer records in CRM database
- Contribute to store merchandising and visual standards
- Identify sales opportunities and upsell products effectively
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or retail experience preferred
- Exceptional verbal communication and active listening skills
- Proficiency with POS systems and Microsoft Office Suite
- Ability to work flexible hours including weekends
- Strong problem-solving and conflict resolution abilities
- Valid Missouri driver's license (for occasional store transfers)