Job Description
Welcome to Apex Support Solutions, a premier employer in Jacksonville. We are currently seeking motivated individuals to join our dynamic team and enjoy the stability of weekly pay. If you are looking for local jobs that offer growth and a supportive work environment, we want to hear from you.
We pride ourselves on delivering exceptional service to our clients. In this role, you will be the face of our company, ensuring our customers receive the assistance they need promptly and professionally.
Responsibilities
- Customer Interaction: Handle incoming calls and emails with a friendly, professional demeanor.
- Issue Resolution: Diagnose and resolve customer inquiries efficiently to ensure satisfaction.
- Record Keeping: Maintain accurate and up-to-date records of all customer interactions and transactions.
- Product Knowledge: Learn and demonstrate a thorough understanding of our products and services to provide accurate information.
- Team Collaboration: Work closely with team leads and colleagues to meet daily performance targets.
Qualifications
- Education: High school diploma or GED equivalent is required.
- Experience: Previous customer service experience is preferred but not mandatory for the right candidate.
- Skills: Strong verbal communication skills and the ability to type efficiently.
- Availability: Must be available to work flexible shifts, including weekends and holidays.
- Tools: Basic computer proficiency and familiarity with CRM software is a plus.