Job Description
Join our award-winning team at Global Connect Solutions as a Customer Service Specialist in vibrant Atlanta! We're seeking passionate individuals to deliver exceptional customer experiences while working in a modern, collaborative environment. Enjoy competitive benefits, career growth opportunities, and a downtown location with easy public transit access. Walk-in interviews welcome! No appointment needed—visit our Atlanta office Monday-Friday 9AM-4PM.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with support teams to resolve complex cases
- Meet/exceed performance metrics for customer satisfaction
- Participate in ongoing product training sessions
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Ability to multitask in fast-paced environments
- Positive attitude and team-oriented mindset