Job Description
Join our dynamic team at Metro Solutions Group and make an immediate impact! We're seeking a passionate Customer Service Specialist to deliver exceptional experiences for our growing client base in the DC Metro area. This is a direct-hire opportunity with competitive benefits and rapid career growth potential.
Why You'll Love Working With Us:
• Competitive salary + performance bonuses
• Comprehensive health/dental/vision plans
• Flexible remote/hybrid work options
• Professional development stipend
• Collaborative startup environment
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Manage CRM systems to document interactions and track resolution metrics
- Collaborate with technical teams to troubleshoot complex service issues
- Identify process improvement opportunities and implement solutions
- Maintain detailed knowledge base documentation
- Support cross-functional projects during peak demand periods
Qualifications
- 2+ years customer service experience in high-volume environment
- Proficiency with Zendesk/Salesforce or similar CRM platforms
- Exceptional problem-solving and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Associate degree or equivalent technical certification
- Strong typing speed (40+ WPM) with attention to detail