Job Description
Join our dynamic team at Louisville Solutions Group and become part of a company that values innovation and customer excellence. We're seeking passionate individuals to deliver exceptional service experiences while growing their careers in a supportive environment. With immediate opportunities and on-the-spot interviews, now is your chance to launch your professional journey in Louisville's thriving business district.
Responsibilities
- Handle customer inquiries via phone, email, and live chat with empathy and efficiency
- Resolve technical issues and provide product knowledge support
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service workflows
- Meet daily performance metrics for resolution times and customer satisfaction
- Identify upsell opportunities through needs-based conversations
- Participate in continuous training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or call center experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities with attention to detail
- Flexibility to work evenings and weekends as needed