Job Description
Join Cleveland Solutions Inc. and launch your career immediately! We're seeking a dynamic Customer Service Specialist to join our award-winning team in downtown Cleveland. This urgent opening offers competitive pay, comprehensive benefits, and growth opportunities within Ohio's leading healthcare services provider. No experience necessary – we provide full training for motivated candidates ready to start now.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and insurance-related issues with empathy and efficiency
- Document all interactions accurately in our CRM system
- Collaborate with healthcare providers to ensure seamless service delivery
- Maintain 95% customer satisfaction rate through proactive communication
- Support cross-functional teams during peak operational hours
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced healthcare environment
- Strong problem-solving and conflict resolution abilities
- Previous customer service experience a plus
- Must pass background check and drug screening