Job Description
Join our award-winning team at Coastal Commerce Solutions, where we're transforming customer experiences across Virginia Beach! We're seeking a passionate Customer Service Specialist to become the voice of our brand. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture just minutes from the ocean. Perfect for local candidates seeking career growth in a supportive environment.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing issues and product concerns with 95% first-contact resolution
- Update CRM systems with detailed interaction records
- Collaborate with sales team to identify upsell opportunities
- Maintain 98% customer satisfaction score through empathetic communication
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years in customer service or retail environment
- Proficiency with Salesforce and Zendesk platforms
- Exceptional problem-solving and conflict resolution skills
- Ability to work flexible shifts including weekends