Job Description
Join Metro Solutions Inc., Albuquerque's fastest-growing customer service innovator! We're seeking passionate individuals to join our dynamic team at our downtown headquarters. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture. Walk-in interviews are held Monday-Friday from 9 AM to 4 PM. No appointment needed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex issue escalation
- Meet daily performance metrics for resolution time and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient in Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Flexible availability including evenings/weekends
- Albuquerque residency required