Job Description
Join our dynamic team at Pacific Solutions Group as an Immediate Hire Customer Service Specialist in sunny San Diego! We're seeking motivated individuals to deliver exceptional client experiences in our fast-paced tech support environment. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture that values growth and innovation. Perfect for career changers or experienced professionals ready to hit the ground running!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional efficiency
- Document interactions in CRM systems while maintaining 100% data accuracy
- Collaborate with technical teams to troubleshoot complex product issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Identify upsell opportunities for premium service packages
- Participate in weekly training sessions to enhance product knowledge
- Maintain detailed case notes for quality assurance compliance
Qualifications
- Minimum 1 year customer service experience in tech/retail industry
- Proficiency with CRM software (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to multitask in high-pressure environments
- High school diploma or equivalent (college degree a plus)
- Available for flexible shifts including weekends
- Basic technical troubleshooting knowledge
- Positive attitude and problem-solving mindset