Job Description
Join our dynamic team at Nashville Solutions Group and make an immediate impact! We're seeking a motivated Customer Service Specialist to deliver exceptional client experiences in our fast-paced downtown office. This is your chance to launch your career with a company that values growth, innovation, and work-life balance. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your contributions are recognized daily.
Responsibilities
- Handle 50+ inbound/outbound customer inquiries daily via phone, email, and chat
- Resolve billing, technical, and service issues with first-call resolution focus
- Update and maintain accurate customer records in Salesforce CRM
- Collaborate with cross-departmental teams to escalate complex cases
- Document interactions and identify process improvement opportunities
- Meet/exceed monthly KPIs for satisfaction and resolution rates
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional written/verbal communication skills
- Ability to multitask in fast-paced digital workspace
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; degree preferred
- Available for on-site training starting immediately