Job Description
Join our dynamic team at Metro Solutions Group as a Customer Service Specialist and make an immediate impact! We're seeking passionate individuals to deliver exceptional support to our growing client base in Oklahoma City. This full-time, on-site position offers competitive compensation, comprehensive benefits, and a supportive work environment. Immediate hire opportunity with training provided. Apply today and start your career journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with exceptional professionalism
- Resolve customer concerns efficiently while maintaining high satisfaction scores
- Process orders, returns, and service requests accurately in our CRM system
- Collaborate with cross-functional teams to enhance service delivery
- Document interactions and maintain detailed case records
- Identify opportunities for process improvements and customer experience enhancements
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or support experience
- Proficiency with CRM software and Microsoft Office Suite
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to our Oklahoma City location