Job Description
Join our dynamic team at Sunshine Solutions Group and become a vital part of Jacksonville's thriving business community! We're seeking passionate Customer Service Specialists to deliver exceptional experiences for our valued clients. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities in a supportive, growth-oriented environment. Apply today and launch your career in one of Florida's most vibrant cities!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using CRM systems and internal resources
- Process orders, returns, and payments accurately while maintaining documentation
- Collaborate with sales and support teams to ensure seamless customer journeys
- Identify opportunities for process improvements and customer satisfaction enhancements
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in fast-paced environment
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional communication and active listening skills
- Strong problem-solving abilities and conflict resolution expertise
- Ability to multitask and prioritize in deadline-driven settings
- Positive attitude and commitment to customer excellence