Job Description
Join FastPay Solutions and revolutionize your work-life balance with our industry-leading daily pay program! We're seeking motivated Customer Service Specialists in New York to provide exceptional support while enjoying same-day pay for hours worked. No more waiting for bi-weekly paychecks – get paid instantly after each shift!
As a cornerstone of our dynamic team, you'll represent our innovative fintech platform serving 500K+ users nationwide. We offer competitive benefits, flexible scheduling, and a modern downtown Manhattan office with skyline views. Perfect for professionals seeking financial flexibility without compromising career growth.
Responsibilities
- Deliver exceptional customer support via phone, chat, and email for digital payment platform
- Resolve transaction disputes and billing inquiries with 95%+ satisfaction rate
- Onboard new clients through guided virtual consultations and account setup
- Collaborate with technical team to escalate complex system issues
- Maintain detailed transaction logs and compliance documentation
- Contribute to process improvement initiatives for faster resolution times
- Participate in weekly training on new features and regulatory updates
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fintech or SaaS
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional problem-solving skills with attention to detail
- Ability to work flexible shifts including evenings/weekends
- Strong written and verbal communication skills
- Basic knowledge of PCI compliance standards
- Valid New York State work authorization