Job Description
Join our dynamic team and enjoy the flexibility of daily pay while making a meaningful impact! Express Employment Professionals is seeking motivated Customer Service Specialists in Denver to provide exceptional support to our clients. This contract position offers immediate start and weekly payment options with potential for full-time conversion. We value professionalism, reliability, and a customer-first mindset.
Why Choose Us?
• Daily pay options available
• Flexible work schedules
• Free parking and transit benefits
• Comprehensive training provided
• Career advancement opportunities
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, shipping, and product issues efficiently while maintaining high customer satisfaction
- Document interactions accurately in CRM systems and escalate complex cases to senior staff
- Collaborate with cross-functional teams to improve service processes
- Meet daily performance metrics including call quality and resolution times
- Participate in ongoing training to stay updated on products and policies
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Strong written and verbal communication skills with clear articulation
- Proficiency with Microsoft Office Suite and CRM software (Salesforce experience a plus)
- Ability to multitask and prioritize in a deadline-driven setting
- Flexible availability including evenings and weekends as needed
- Positive attitude with problem-solving aptitude