Job Description
Join our dynamic team at San Diego Career Launch and kickstart your career in customer service! We're seeking motivated individuals with no prior experience to join our supportive training program. As an Entry-Level Customer Service Associate, you'll gain valuable skills while serving our diverse client base. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in the heart of San Diego. Perfect for recent graduates or career changers looking to grow professionally.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Process orders, returns, and account updates accurately
- Collaborate with team members to resolve complex customer issues
- Document interactions in CRM systems following company protocols
- Participate in ongoing training to enhance product knowledge
- Contribute to team goals and performance metrics
- Maintain positive brand representation in all customer interactions
Qualifications
- High school diploma or equivalent (no college experience required)
- Strong communication skills and customer-focused mindset
- Ability to learn new technologies quickly
- Reliable transportation to our downtown San Diego location
- Basic computer proficiency with Microsoft Office Suite
- Positive attitude and willingness to work flexible hours
- Passion for helping others and problem-solving