Job Description
Join our dynamic team at Horizon Solutions Group as an Entry-Level Customer Service Associate! No experience is necessary – we provide comprehensive training to launch your career in customer support. Enjoy competitive pay, growth opportunities, and a collaborative environment in the heart of Fort Worth. Perfect for recent graduates or career changers seeking stability and advancement.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve billing and service issues using our CRM system
- Document interactions accurately in customer profiles
- Collaborate with support teams to resolve complex cases
- Meet daily performance metrics for response times
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Ability to type 25+ WPM with accuracy
- Basic computer proficiency (Windows/Office)
- Positive attitude and problem-solving mindset
- Reliable transportation to Fort Worth office
- Willingness to work flexible hours including weekends