Job Description
Join Cleveland Community Services and kickstart your career in customer service! We're actively hiring motivated individuals with no prior experience for our dynamic team. As a locally-owned organization, we pride ourselves on fostering growth opportunities for Cleveland residents. Enjoy competitive pay, flexible scheduling, and comprehensive training designed to help you thrive. If you're passionate about helping others and ready to build a strong work ethic, this is your chance to grow with us.
Responsibilities
- Provide exceptional customer support via phone, email, and in-person interactions
- Assist clients with account inquiries, service details, and basic troubleshooting
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex customer issues
- Participate in ongoing training sessions to enhance product knowledge
- Maintain a clean and organized workspace for optimal customer experience
- Contribute to team goals by meeting performance metrics
Qualifications
- No prior experience required – we provide comprehensive training
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer literacy and comfort with learning new software
- Reliable transportation to our downtown Cleveland location
- Positive attitude and willingness to learn
- Availability to work evenings and weekends (15-25 hours/week)