Job Description
Join Urban Careers Inc. and launch your professional journey in customer service! We're seeking motivated individuals with no prior experience to join our dynamic team in Chicago. As an Entry-Level Customer Service Associate, you'll be the face of our brand, delivering exceptional support to our diverse clientele. We provide comprehensive training, competitive benefits, and clear growth pathways. If you're passionate about helping others and ready to build a rewarding career, this is your opportunity!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer concerns efficiently while maintaining high satisfaction standards
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- No prior experience required - comprehensive training provided
- High school diploma or equivalent required
- Strong verbal communication skills in English
- Ability to thrive in a fast-paced environment
- Basic computer proficiency with willingness to learn new software
- Positive attitude with customer-focused mindset
- Reliable attendance and punctuality
- Ability to work flexible hours including weekends