Job Description
Join our dynamic team as an Entry-Level Customer Service Associate and launch your career in Jacksonville's thriving business district! No experience required – we provide comprehensive training to help you succeed. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive environment. Perfect for recent graduates or career changers seeking a fresh start in customer service.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, product, and service issues using established protocols
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless customer experiences
- Meet performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- No prior experience required – training provided
- Strong verbal and written communication skills
- Basic computer proficiency with ability to learn new software
- Problem-solving mindset and attention to detail
- Ability to work in a fast-paced team environment
- Positive attitude and willingness to learn
- Reliable internet access for remote work options