Job Description
Ready to launch your career in customer service? CityCare Solutions is seeking enthusiastic Entry-Level Customer Service Associates in Jacksonville, FL! No prior experience is required – we provide comprehensive training to set you up for success. Join our vibrant team and become the friendly voice connecting our community to essential services.
As a key member of our support team, you'll handle inquiries, resolve issues, and deliver exceptional service. We value your potential over your experience and offer growth opportunities into specialized roles. Enjoy competitive pay, benefits, and a supportive environment where your contributions make a real difference.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve basic service issues using established protocols and training materials
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with team members to ensure seamless customer experiences
- Participate in ongoing training to develop product knowledge and skills
- Maintain positive relationships with clients to enhance satisfaction
- Adhere to company policies and regulatory compliance standards
Qualifications
- No prior experience required – we welcome career changers and recent graduates
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills and active listening abilities
- Basic computer literacy with willingness to learn new software
- Positive attitude and commitment to customer satisfaction
- Ability to work in a fast-paced team environment
- Reliable transportation to our Jacksonville location
- Must pass background check and drug screening