Job Description
Start your career journey with no experience necessary! First Step Careers is seeking motivated individuals for our entry-level customer service positions in Jacksonville, FL. Enjoy comprehensive training, flexible scheduling options, and opportunities for growth within our supportive team environment. Perfect for recent graduates or career changers looking to build foundational skills in a dynamic setting.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Process transactions and resolve billing discrepancies efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies and regulatory compliance standards
- Identify opportunities for process improvements
- Participate in ongoing training programs to enhance skills
Qualifications
- No prior experience required - training provided
- High school diploma or equivalent required
- Strong verbal communication skills
- Basic computer literacy (typing, navigation)
- Positive attitude and willingness to learn
- Ability to work in a fast-paced environment
- Reliable transportation to our Jacksonville location
- Passion for helping others succeed