Job Description
Start your career immediately with no experience required! Urban Solutions Group is seeking enthusiastic Entry-Level Customer Service Associates in Boston. Perfect for recent graduates or career changers, this role offers paid training and a supportive environment to grow professionally. Enjoy competitive benefits, flexible scheduling, and the opportunity to build foundational skills in a dynamic workplace. Located in downtown Boston with easy public transit access, we welcome applicants ready to launch their career journey today!
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues efficiently using our CRM system and knowledge base
- Collaborate with team members to ensure seamless customer experiences
- Document interactions accurately in customer service software
- Participate in ongoing training sessions to enhance product knowledge
- Meet daily performance metrics for response time and resolution
- Contribute to process improvement initiatives for customer satisfaction
Qualifications
- No prior experience required - comprehensive training provided
- High school diploma or equivalent required
- Strong communication skills with clear verbal and written abilities
- Proficient in basic computer applications and quick learner of new software
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to exceptional customer service
- Reliable transportation to downtown Boston office
- Must be available for immediate start date