Job Description
Join our dynamic team at Urban Staff Solutions as a Customer Service Associate and launch your career with no experience required! We're seeking motivated individuals in Columbus, OH to provide exceptional support to our growing client base. This is your opportunity to gain valuable skills while working in a supportive, fast-paced environment. If you're ready to start immediately and build a professional foundation, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and account updates accurately
- Collaborate with team members to resolve complex customer issues
- Utilize CRM software to document interactions and track customer data
- Meet daily performance metrics including response time and resolution rates
- Participate in ongoing training to enhance product knowledge
- Contribute to a positive team culture through proactive communication
Qualifications
- No prior experience necessary – comprehensive training provided
- High school diploma or equivalent (GED accepted)
- Strong verbal and written communication skills
- Ability to navigate multiple computer applications simultaneously
- Detail-oriented with strong organizational abilities
- Positive attitude and willingness to learn new processes
- Reliable transportation to our downtown Columbus office