Job Description
Are you looking to kickstart your career with immediate opportunities? Apex Support Solutions is currently hiring motivated Entry Level Customer Service Associates in Washington, North Carolina. We pride ourselves on providing world-class support to our clients and offer a vibrant, inclusive environment where your growth is our priority.
We are seeking individuals who are eager to learn, possess a positive attitude, and want to join a team that values hard work and dedication. If you are ready to start working immediately and build a future in customer relations, we want to hear from you!
Why Choose Apex Support Solutions?
- Immediate Hiring: Start your new career within days of applying.
- Competitive Pay: Earn between $16.00 and $21.50 per hour based on experience.
- Comprehensive Training: No prior experience required; we provide full paid training.
- Career Growth: Clear pathways for promotion to Team Lead and Management roles.
What You'll Do
As an Entry Level Customer Service Associate, you will be the face of our company, ensuring our clients receive the best possible support.
Responsibilities
- Handle Customer Inquiries: Assist customers via phone, email, and chat with product information, order status, and general questions.
- Resolve Issues: Troubleshoot and resolve customer complaints efficiently while maintaining a positive attitude.
- Data Entry: Accurately update and maintain customer records in our CRM systems.
- Product Knowledge: Learn and demonstrate in-depth knowledge of our products and services to provide accurate guidance.
- Team Collaboration: Work closely with the support team to share insights and improve service standards.
- Feedback Collection: Gather and relay customer feedback to management to help shape future product improvements.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree preferred.
- Experience: No prior customer service experience necessary; we train great people!
- Communication: Excellent verbal and written communication skills.
- Computer Skills: Basic proficiency with computers and the ability to learn new software quickly.
- Reliability: Must be available to work full-time shifts, including weekends and holidays if required.
- Attitude: A proactive, solution-oriented mindset with a strong desire to succeed.