Job Description
Are you searching for Entry Level Jobs Near Me in Raleigh, NC? Apex Global Solutions is currently hosting walk-in interviews for driven individuals ready to launch a career in Information Technology and Customer Service.
We are looking for ambitious candidates who want to grow with a market-leading organization. Whether you are fresh out of school or looking for a career change, our comprehensive training program ensures you are equipped with the skills needed to excel in a corporate environment.
Why Join Apex Global Solutions?
- Zero Experience Required: We train you from the ground up.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on performance.
- Modern Environment: Work in a state-of-the-art facility in the heart of Raleigh.
- Career Growth: Clear pathways to Senior Tech Support and Management roles.
Responsibilities
- Assist customers with technical inquiries via phone and email in a professional and timely manner.
- Diagnose and troubleshoot basic software and hardware issues using standard diagnostic tools.
- Maintain accurate records of customer interactions and issues in our CRM system.
- Collaborate with the IT team to escalate complex technical problems for resolution.
- Participate in daily training sessions to improve product knowledge and troubleshooting skills.
- Provide exceptional service to ensure high customer satisfaction ratings.
Qualifications
- High school diploma or GED equivalent (Associate’s degree preferred but not mandatory).
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Positive attitude and a strong desire to learn new technologies.
- Reliable transportation to our Raleigh, NC office.