Job Description
Join Austin's fastest-growing startup as a Customer Service Representative! No experience required – we provide comprehensive training to launch your career in customer success. Work in a vibrant downtown Austin office with flexible scheduling and growth opportunities into sales or support management.
Perfect for recent graduates or career changers seeking stability and advancement. Enjoy competitive benefits, team-building events, and a supportive culture that values your growth.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions in CRM systems while maintaining accuracy
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics for response time and resolution
- Participate in weekly training sessions to enhance product knowledge
- Support cross-functional projects including customer feedback analysis
- Maintain positive brand reputation through exceptional service
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong communication skills and active listening ability
- Basic computer proficiency (MS Office, CRM systems)
- Adaptability to learn new technologies quickly
- Problem-solving mindset with attention to detail
- Reliable transportation to downtown Austin office
- Passion for helping others and continuous learning
- Ability to work flexible shifts including weekends