Job Description
Join our award-winning team as a Customer Service Representative and launch your career in healthcare administration! No experience required – we provide comprehensive training to help you succeed. ConnectCare Solutions is a growing healthcare services company dedicated to improving patient access and satisfaction. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in the heart of San Antonio.
What We Offer:
- Full-time position with benefits (health, dental, vision)
- Paid training and career development opportunities
- Employee discounts and wellness programs
- Modern downtown office with free parking
- Collaborative team culture with advancement potential
Responsibilities
- Answer inbound calls and respond to patient inquiries with empathy and professionalism
- Accurately update and maintain patient records in our secure database systemCoordinate appointment scheduling and verify insurance information
- Collaborate with healthcare providers to resolve patient concerns
- Document all interactions following HIPAA compliance standards
- Participate in ongoing training to enhance service skills
- Contribute to team performance goals and quality metrics
Qualifications
- No prior experience required – we train all new hires
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Basic computer proficiency and willingness to learn new systems
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliability and punctuality for scheduled shifts
- Must pass background check and drug screening