Job Description
We are looking for a dedicated and enthusiastic Entry Level Customer Service Representative to join our dynamic team in Jacksonville, FL. As a leader in our industry, we pride ourselves on providing top-tier service and investing in the growth of our employees.
Whether you are starting your career or looking for a fresh start, we offer comprehensive training, competitive pay, and a supportive environment where you can truly make an impact.
Why Join Us?
- Competitive hourly wage with performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid training and clear career advancement pathways.
- A modern, collaborative work culture.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat with a friendly and professional demeanor.
- Resolve product or service problems by clarifying the customer's issue and determining the best course of action.
- Process sales orders, returns, and exchanges accurately and efficiently.
- Document all customer interactions and transactions in our CRM system.
- Collaborate with team members to ensure a seamless customer experience and meet team targets.
- Identify and assess customers' needs to achieve customer satisfaction.
- Upsell products and services to maximize revenue opportunities.
Qualifications
- High School Diploma or GED equivalent is required.
- Basic computer proficiency and typing skills are essential.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, high-volume call center environment.
- Strong problem-solving abilities and a keen attention to detail.
- Must be willing to work flexible shifts, including evenings and weekends.
- A positive attitude and a genuine desire to learn and grow within the company.