Job Description
Join our dynamic team at Apex Solutions Group as an Entry Level Customer Service Representative! We're seeking motivated individuals in Charlotte, NC to deliver exceptional client experiences and kickstart their careers. This immediate-start opportunity offers comprehensive training and a supportive environment for professional growth. If you're passionate about helping others and thrive in fast-paced settings, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve service issues efficiently by coordinating with technical support teams
- Document all interactions accurately in our CRM system
- Meet daily performance metrics for response time and resolution rate
- Contribute to process improvement initiatives to enhance service quality
- Collaborate with cross-functional teams to ensure seamless customer journeys
Qualifications
- High school diploma or equivalent; college graduates encouraged to apply
- 0-2 years of customer service or related experience
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible hours including evenings and weekends
- Valid North Carolina driver's license (for occasional site visits)