Job Description
Join our dynamic team in Pittsburgh and launch your career with Pittsburgh Community Enterprises! We're seeking motivated entry-level professionals to provide exceptional customer support and drive our mission forward. Enjoy competitive pay, comprehensive training, and a supportive work environment. No experience required – we'll teach you everything! Apply today and become part of Pittsburgh's growing workforce.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve issues efficiently while maintaining high customer satisfaction scores
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service processes
- Adhere to company policies and compliance standards
- Continuously develop product knowledge through training modules
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Basic computer proficiency (typing, email, internet)
- Ability to multitask in a fast-paced environment
- Positive attitude with a customer-first mindset
- Reliable transportation to our downtown Pittsburgh office
- Willingness to work flexible hours including evenings