Job Description
We are seeking energetic and dedicated individuals to join our team as Entry Level Customer Service Representatives. At Horizon Solutions LLC, we believe in nurturing talent and providing a clear pathway for career advancement. Whether you are starting your professional journey or looking for a new challenge, our comprehensive training program will equip you with the skills needed to excel.
As a vital part of our support network, you will be the face of our brand, ensuring our clients receive top-tier service. We offer a competitive salary, comprehensive benefits, and a collaborative work environment in the heart of Miami.
Responsibilities
- Manage inbound and outbound customer inquiries with a focus on high-quality service and resolution.
- Resolve complex issues and escalate technical problems to senior management when necessary.
- Maintain accurate and up-to-date customer records in our CRM database.
- Collaborate with cross-functional teams to improve service delivery and product offerings.
- Conduct product demonstrations and training sessions for new clients.
- Process orders, returns, and exchanges efficiently and accurately.
Qualifications
- High school diploma or GED equivalent required; Bachelor's degree preferred.
- Excellent verbal and written communication skills in English.
- Basic computer proficiency with MS Office Suite and CRM software.
- Ability to multitask and prioritize in a fast-paced, dynamic environment.
- Strong problem-solving skills and a customer-first mindset.
- Must be authorized to work in the United States.